Ecomdy New Feature: Refund Suspended Ad Account Balance

At Ecomdy, we continuously improve our platform to give our partners more control, transparency, and security when running ads.

We're excited to introduce a new feature that allows you to request a refund for suspended ad accounts with remaining balance, quickly and seamlessly.

1. What is this feature?

This feature is designed for advertisers whose ad accounts have been suspended but still have a remaining balance. Instead of leaving unused funds locked in the account, you can now request to transfer that balance back to your Ecomdy Wallet in just a few steps.

2. Why this matters

This feature helps you:

• Maintain better cash flow control by ensuring your budget is not locked in suspended accounts and can be reallocated anytime

• Avoid unnecessary budget loss from suspended accounts by giving you a clear and reliable way to retrieve remaining funds

• Operate with more confidence and flexibility knowing your ad spend is always accessible and under your control even in unexpected situations

3. How it works

Step 1: Access your ad accounts

Log in to the Ecomdy platform => My Ad Accounts in your dashboard.

Sep 2: Check eligibility

The [Refund] button will appear next to your ad account only if it meets all of the following conditions:

• The ad account is suspended

• The account balance is greater than $0

• The refund feature has been enabled for your account

If any of these conditions are not met, the Refund button will not be displayed.

Step 3: Submit a refund request

• Click on the [Refund] button

• A confirmation popup (Refund Ad Account Balance) will appear

• Click [Confirm Refund] to proceed

Note: The refund amount cannot be adjusted. The system will automatically refund the full remaining balance of the ad account.

Step 4: After the refund is completed

Once your request is successfully processed:

• The remaining balance will be automatically transferred to your Ecomdy Wallet

• All campaigns in the ad account will be turned off immediately

• Note: You can check your transaction history at [Ecomdy Wallet Transaction History]

Conclusion

With Ecomdy’s TikTok agency ad accounts, you not only get operational flexibility like refund handling, but also benefit from faster account setup, higher stability, and dedicated 1:1 support to resolve issues quickly and keep your campaigns running smoothly.

From flexible payment solutions to the ability to target global markets and scale efficiently, Ecomdy is designed to help you launch, optimize, and grow with confidence.

👉 Start running ads with confidence - with a partner that supports you at every step.